CIG2

Frequently Asked Questions


-  ARM stands for? Account Recovery Manager

-   My friend's account is hacked, can I post on behalf of him?  NO

-   What is the punishment for lying to ARM staff? Permanent ban, worst case scenario.

-   I have no proof at all that I own the account but I still live in the same house, Can I still make a retrieval request? Yes, you can. Account retrieval managers are experienced in linking accounts to their owners.

-   May I have a refund of the money that was stolen from me? Yes. If you lost money in the case of a stolen account, your money will be refunded via a L5 staff.

-   I sold my account and made a retrieval request. Say hello to a permanent ban

Format for Email recovery

Account name:
Serial:
Last nick name:
Story behind lost email:
Additional accounts that I use:
New Email that I'd like to use:
I'm making this request from home (Y / N):
I play in a internet cafe (Y / N):
I have been part of the following in-game groups:
I agree that the information given is correct and truthful: